Michael Treacy is a widely recognized expert on corporate strategy and
business transformation. Through advisory work and research studies he
has conducted with more than a hundred major companies, he has established
a powerful new approach to formulating corporate and business unit strategy
and building superior operational capabilities. The foundation of this
new approach - called Value Leadership
- is offering customers an unmatched value proposition
through a superior and uniquely designed operating
model.
In an era of rapid technological change, the emergence of new forms and
sources of competition, and the blurring of previously distinct industry
boundaries, executives must understand clearly the value their companies
provide to customers, anticipate new customer demands for value, examine
how competitors - often from outside the industry - could introduce superior
value propositions, and determine how they will continuously increase
their value levels relative to competitors. Without such understanding,
their companies' market positions are at risk, as demonstrated by the
large number of previously leading, even dominant, companies that have
been toppled by upstart competitors in recent years.
Market leadership increasingly depends on creating new sources of value
by focusing on one of three value disciplines:
operational excellence, product leadership or customer intimacy. Building
an organization that can establish and maintain superiority in one of
these three disciplines, while at least meeting industry standards in
the other two, is the key to competitive advantage in today's and tomorrow's
increasingly complex competitive environment.
Treacy's Value Leadership concepts
first appeared in the January/February 1993 Harvard
Business Review article - "Customer Intimacy and Other
Value Disciplines" - he co-authored with Fred Wiersema of CSC Index.
Their book - The Discipline of Market Leaders:
Choose Your Customers, Narrow Your Focus, Dominate Your Markets
- published in January 1995, based on a study of more than 80 companies,
remains at the top of business book best seller lists after more than
a year in the market. Value Leadership
principles and practices are now embodied in the strategies and operations
of numerous market-leading companies, both large and small.
In the course of his consulting career, Treacy has worked with many leading
companies, including AT&T, Citibank, SmithKline Beecham, St. Paul
Companies, RJR Nabisco and Banc One Corporation. He is a widely acclaimed
and highly sought after speaker for senior executive audiences, and he
has been a keynote or featured speaker for a variety of major industry
conferences, company senior management and directors meetings, and other
business events.